• supporto tecnico/installazione, aggiornamento software/corso individuale on line di coding- ongoing

• Process Executive Brno, Rep. Ceca- supporto tecnico per gli utenti EMEA (corporate e retail)
• Customer Care Representative, Chisinau, Rep. Moldova- supporto tecnico, data entry, first point of contact nel settore della logistica 
• Customer Care Representative, Chisinau, Rep.Moldova-supporto utenti/online booking/logistica

WORK EXPERIENCE

1 Sep 2016–1 Sep 2017 Process Executive
Infosys BPO, Brno (Czech Republic)
Offering technical support to EMEA corporate and retail users in German, English and Italian.

10 Jun 2016–23 Aug 2016 Service Executive
Winzerverein Hotel, Zeltingen Rachtig
I was part of the service team (table, kitchen) ensuring that the guests have a relaxing experience with
us.

23 Feb 2015–31 Jul 2015 Customer Support Assistant
Data Processing SRL/ KATOEN NATIE, Chisinau (Moldova)
– used the in-house software to manage all the documents regarding the operations applied to the
goods
– managed with care and attention the data, data entry activities.
-communicated with the clients, the drivers and transport companies, via email or on the phone, and
assisting in case of difficulties with their orders.
-used the available instruments for generating orders and the accompanying documents.

17 Mar 2014–19 Feb 2015 Customer Care Assistant
UDev SRL, Chisinau (Moldova)
-assisted the European clients for the registration of the E-booking
-assisted the users of the logistics software
-used the Ticketing System
-translated the guides dedicated to the clients

EDUCATION AND TRAINING

16 Jan 2016–15 May 2016 Translator and Interpreter
Scuola Superiore di Mediazione Linguistica, Pisa (Italy)
Advanced Course in Conference Interpreting in English
Studied the theory of consecutive, simultaneous and liaison interpreting. Underwent intense practical
sessions.

10 Apr 2016–10 Apr 2016 Reaspeaking
"Giuseppe Aliprandi-Flaviano Rodriguez" Academy, Florence (Italy)
I learned the theory of Reaspeaking and practiced the use of the software Dragon Naturally Speaking,
a voice recognition software.

1 Oct 2006–1 Jul 2009 Bachelor in Phylology
"Ovidius", University, Faculty of Foreign Languages (English-German), Constanta (Romania)