AGENT CUSTOMER CARE

Diebold Nixdorf (office od Warsaw Poland)

February 2018 – now (temporary contract)

solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction.

ADVISOR tier1 CUSTOMER CARE

Teleperformance Hellas

August 2017 – December 2017

Answer at customers that need technical support or resolve problem with accounts. Resolved customer issues in a clear, courteous and straight manner.   Worked closely with team members to meet or exceed all customer service requirements. Compiled and accurately entered electronic data.

VOLUNTEEER  Associazione nuvola onlus  December 2016 – August 2017

Sales manager

agency north west OKTACOM – ORANGE

March 2014- November 2016

I WORKED AS SALES MANAGER FOR THIS COMPANY WHICH SOLD MOBILE PHONE CONTRACTS

Export Manager

EURODOMESTIC IMPORT EXPORT domestic appliances and other products also veichle

june 1998 – September 2012

THIS COMPANY WAS SPECIALIZED IN IMPORT AND EXPORT OF and NON FOOD AND FOOD PRODUCTS  MY WORK WAS, WAREHOUSE MANAGEMENT AND CONTACTS WITH CUSTOMERS AND SUPPLIERS AND TEAM MANAGER IN DIFFERENT COUNTRIES. I have obtained excellent results

DIRECTOR OF SUPERMARKET AND AREA MANAGER

STANDA EUROMERCATO SPA

DONE TWO JOBS FOR THIS COMPANY

January 1990 – December 1997 (8 years)ITALY

AS DIRECTOR OF SUPERMARKET  AND AREA MANAGER MY MAIN ACTIVITIES WERE:

• – ORDER MANAGEMENT, food and non food
• – WAREHOUSE MANAGEMENT
• HUMAN RESOURCES MANAGEMENT

Training

1981-1986

I obtained a “diploma of liceo scientifico” (high school)

1986-1988

I attended the University of Turin faculty of economics and commerce

i have not achieved degree because I attended only the first two years. Then I decided to move to Australia where I lived for one year.

1989

I follow a course at istituto IFOA reggio amilia

the course was for team manager and Director

the main instruction (marketing, team managment, budgeting, humann resources selection, how to made training, how to manage a shop, market analisys, etc)

Main Skills

foreign trade

human resources management

Motivation of the team

Retail

Logistic

Problem Management

market surveys

contacts with customers and suppliers

stress management

business travel

expertise in the management of staff

use of computer

use of internet

use of office software

adattability

travel

customer care

solution

leadership

markets analisys

B2B sales

Languages

Italian

native speakers

English

good Knowledge