CURRICULUM VITAE ET STUDIORUM **** **** Address: Via Genzano 12 00179 Rome ( IT ) Contact telephone number: 00393465131994 Email: c.****@hotmail.it Date of birth: 02/ 12/ 1985 Brindisi ( IT ) STUDIES: 2010: Professional courseCAT Promo.ter Confcommercio centre Rome Forms of orientation to customers ( focus on customers and customers satisfaction). Marketdriven organization Internal Marketing ( origin and development ) Incentive travel and Congressional Tourism. 2009: Professional course CAT Promo.ter Confcommercio centre Rome Forms of relational competences Discipline of business relations Administrative and economic organization Health and safety on job places Communication and relation 2005: Diploma at Technical Institute for Tourism ( Marco Polo ) Rome 2003: First pre advanced English certificate at British Council Rome 2002: Upperintermediate English language certificate at EL School London. PROFESSIONAL EXPERIENCES: 122010/ 092012: Order processing representative and Web shop administrator Herbalife Italy Viale citt dEuropa 818 Rome ( IT ). 0710/0910: Shop assistant menwomens outfiters Acne boutique Norrmalmstorg 2 Stockholm. 20082010: Customer care problem solving incentive products American Express Largo caduti di El Alamein 9 00123 Rome ( IT ). 2007: Customer care teleselling Wall street Institute Viale di San Basilio 41 Rome ( IT ). 2006: Customer care quality checking Soft peolpe contact centre Via Tiburtina 1072 Rome ( IT ) 2006: Sales supervisor menwomens outfiters Trasparenze Piazzale dei Gerani 108 Rome ( IT ) 2005: Customer care tickets seller front office Terravision transfer company. Termini railway station Rome ( IT ) 2005: Customer care tickets seller front office Terravision transfer company. Stansted Airport London ( UK ). 2004: Waiter Gerrardos on the square restaurant Chelmsford ( UK ). 2004: Public relations Dukes discoclub Chelmsford Uk. COMPUTING KNOWLEDGES: Office Internet Email Zucchetti Lotus notes Desktop plus Care/Cas Oracle G.O.C Dors Outlook express LANGUAGES: Italian: Native speaker ( mother tongue ) English: Very good ( written and spoken ) French: Very good ( written and spoken) Spanish: Elementary German: Elementary HOBBIES: Pop Gospel RnB Soul music Fond of cinema Fond of theatre ( ballet opera musical drama ) Travelling Fond of reading ( philosophy fiction ) Photography Collecting guidebooks Collecting popular scientific books AVAILABILITY: Immediate. Full time and / or part time I agree the treatment of my private and personal data under the law n. 675