october 2017 – in progress
• name of employer nventia s.r.l.( Italian Software factory founded in
2012 )– Via Antonio Fontanesi, Milan, Italy
• type of business The core proposition is Inventia proprietary platform for Digital Sales Automation with Video CRM & Engagement
• occupation or position held Sales & Marketing
• main activities and responsibilities
Focus on Visual Engagement platform for finance and insurance based on Global Partnership with HP.
Manage key accounts
Act as the point of contact for clients
Organize regular client meetings to discuss their
requirements
Resolve problems and handle complaints in a timely manner
Identify new potential customers
Ensure budget and time requirements are met
Stay up-to-date with new features and product launches
Suggest innovative ideas to increase sales and improve customer experience

• dates november 2016 – october 2017
• name of employer
Tech Data Italia s.r.l.( tech data corporation is a
leading global distributor of technology products,
services and solutions ), lombardy regional department
– via tolstoj 65 – San Giuliano Milanese, Milan, Italy
• type of business distributor of technology b2b
• occupation or position held Sales Specialist Samsung
• main activities and responsibilities
Focus on certain categories of product with a marketshare
growth in the current market, such as solid state
drive and monitors ( business line, gaming and b2c ).
Every day I support the brand manager in taking
attention to trends of markets, customer’s needs,
Work experience business relationships with vendor, pricing negotiations
for improving and raising the market share. I listen to customers to understand if they could be possible
partners for tech data. I support the vendor in order to
collocate new products with the right channel. My main objective is to help the business unit components and peripherals and to reach the shared target.
Provide troubleshooting assistance for customer orders,
account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales
strategies
Stay up-to-date with new product and feature launches
and ensure sales team is on board
Review pending orders and specific customers requests
to ensure excellent customer service and customer
experience
Suggest sales process improvements

september 2016 – november 2016
• name of employer ADP, automatic data processing , via giulio richard n.54, Milano
• type of business or  sector services b2b
• occupation or position held Support Crm
• main activities and responsibilities
support activities for the crm manager; direct customer
management (the preparation of offers, order and agent
management); participation in trade fairs;

september 2014 – september 2016
• name of employer Group Pam Panorama via Andrea costa n.22, Milano
• type of business or sector GDO
• occupation or position held sales, cashier
• main activities and responsibilities cash management, claims management

2013 – 2014
• name of employer Cancun s.a.s , viale Abruzzi n.1, milano ( mi )
• type of business or sector customers services
• occupation or position held secretary to director
• main activities and responsibilities receptionist and products’ sale
“ Coming together is a beginning. Keeping together is progress. Working together is success”

Education and Traning
 2013 – 2016
Master’s Degree in marketing and Global Markets,
L-18 economy sciences and company management
Economics department, quantitative methods and strategies of business
University of Milano-Bicocca
Master’s Graduate in Marketing and Global Markets
Grade Point Average 98 / 110
global accounting, marketing management, marketing
communication , advanced marketing management,
market-driven management economics, industrial
economics, price management, global corporate finance,
commercial community law, crm, advanced competitive
management, spanish, english, corporate social
responsability, marketing research, quantitative market
analysis, first-level statistics, second-level statistics,
methods and instruments for the investigations of
marketing, visual basic array (Vba), spanish II, english II.

2009-2013
Bachelor’s Degree in Marketing, Global Markets and
Corporate Communication
L-18 economy sciences and company management 
training Economics department, quantitative methods and strategies of business University of Milano-Bicocca
• title of qualification awarded attended courses
Bachelor’s Graduate in Marketing, Global Markets and
Corporate Communication
Grade Point Average 103 / 110
Business economics, statistics I, general mathematics,
financial mathematics, history of global markets,
marketing metrics, economics, accounts and budget,
global market economy, marketing, law for international
trade, public law, mathematics for marketing, private law,
law of the european union, market driven management,
corporate global communications
programming in c ++, sql, economic, spanish I, english I.

Personal skills and competences
mother tongue italian
others languages
english spanish
• reading good good
• writing good good
• spoken interaction and production good good

technical skills and competences
 excellent knowledge of office packages (word,
excel, access)
 internet explorer and outlook,
 knowledge of windows & apple systems
 good knowledge of the most used vba, sql, c ++
programming languages
 excellent use of sap managing software
 excellent use of business warehouse function
 strategic production of competitive data
 excellent use of crm software and bcm
 analysis and reading of daily reports
 simulation of pricing activity pre-sale
 SAP Business Warehouse
 Crm and bcm tools
driving licence
attitudes
B, car owner, A in progress