Figura professionale: Customer Care

Nome Cognome: S. M.Età: 39
Cellulare/Telefono: Riservato!E-mail: Riservato!
CV Allegato: Riservato!Categoria CV: Segreteria / Amministrazione
Sede preferita: Athens

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Sommario

Customer Care

Esperienze

01/2017– 06/2018

Receptionist at Studio Architetti Marcelli’s  (Sora, FR)

Ensuring smooth and efficient distribution of internal memos and mail.

Answering phones and dealing with initial enquiries.

Managing the upkeep of photocopiers and fax machines and ensuring all machines were fully operational.

 

 

 

11/2016 – 12/2016

Receptionist at Mater Dei and Paiedeia Clinics (Rome)

Oversee the smooth and efficient running of the main switchboard.

Greet visitors and provide them with identity badges and directions to relevant departments.

Provide support to administration staff.

Maintain health and safety procedures including fire drills and evacuations.

Reception of foreign patients, given the exclusivity oft he Clinics.

 04/2016 – 09/2016

Receptionist and Executive Housekeeper’s first assistant (Majestic Luxury Hotel, Rome)

As Receptionist: receiving all incoming calls and ensuring their distribution to the relevant employee.

Welcoming visitors to the office and making sure they were comfortable and looked after.

Dealing with all enquiries and resolving any problems over the phone or in person.

Organising the hospitality requirements for management meetings and presentation. Maintaining the high presentation standard of the reception area.

As first assistant: inspection of cleaning of rooms and common areas.

Control of the protocols to be maintained for possible inspection by the LHW (Leading Hotels of the World).

01/2016 – 02/2016

Receptionist (Radisson Blu Luxury Hotel, Rome)

Same tasks covered in the previous work experience described as a Receptionist.

01/2015 – Present

Freelancer in the Publishing field

 Proofreading and editing activities, both in Italian and in English on behalf of private clients.

06/2015 – 08/2015

Private teacher at „Bimbi Felici“ Cooperative, Sora (FR)

Full time co-teaching of the English language to 40 children aged from 6 to 11 with preparation of a final dance recital designed by myself.

 

01/2012 – 05/ 2012

Insurance Employee

Sales for insurance for cars, getting estimates, gaining and keeping customers.

09/2012 – 11/2012

N.G.O Humana, Voluntary Activities (Denmark)

Responsible for studies in contemporary world history , strictly in English, of 10 people wishing to spend months is Africa with a good  cultural background.

01/2011 – 08/2012

Voluntary Activities (Arpino, FR)

Cultural association “Collecarino”, voluntary activities aimed at welcoming foreign turists from all over the world, due the fact that in Arpino was born Cicerone,  the worldwide famous Latin author.

03/2010-06/2010

Co-organizer of the worlwide famous “Marcia Perugia-Assisi” (PG)

Written and telephone reports both in English and Italian with private individuals, municipalities, regions, as well as foreign associations interested in partecipating in the World Event.

EDUCATION

07/2016 – 03/2017

German course at Cervantes school (Sora, FR)

10/2015 – 05/2016

Masters in Structural directions of luxury Hotels and accomodation (Rome)

03/2013 – 06/2016

Masters in Publishing , Publishinig Agency Herzog (Rome)

„Publishing at the time of the internet, literary consultant, editor in publishing houses, web editor“

Proofreading, editing tasks, reports for publishers.

08/1999 – 09/2010

Master’s degree in Politics and International Relations achieved with a 110/110 mark., University of the studies of Perugia

Experimental degree Thesis: „The Cuban Missile Crisis in the evaluation of L’Unità“, published on the site: www.tesionline.it . Moreover, the editors of the  site have chosen an article related tot he thesis of the undersigned, visible on: www.tesionline.it/v2/la-tesi-del-giorno.jsp?id=1622. Subjects  studied:  Economics, Law, History, English, French.

09/1999 – 07/2004

Classical gymnasium High School , Vincenzo Simoncelli (Sora, FR)

Diploma obtained with the 100/100 mark.

Languages

Italian: Native Language

English: C1/C2

French: A2-B1

German: A2-B1

SOFTWARE

 Proficient: Microsoft Office, Opera, Scrigno, Webhotels, Protel

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