WORK EXPERIENCE
06/2020 – 10/2020 Front Office Agent & Booking
COOEE Michelizia Resort Tropea by Valentour Incoming
Tropea (VV), Italia

01/2020 – 03/2020 Booking Agent & Customer Care
Fabilia Hotels & Resorts
Milano Marittima (RA), Italia

05/2019 – 10/2019 Guest Service Agent
TUI Magic Life Calabria
Pizzo Calabro (VV), Italia

02/2019 – 04/2019 Front Office &BookingAgent
MH Hotel Piacenza Fiera
Piacenza, Italia

03/2018 – 12/2018 Sales Coordinator
Starhotels S.p.a.
Milano, Italia

06/2009 – 09/2014 Summer Camp Counsellor
Associazione Parrocchiale
Piacenza, Italia

EDUCATION AND TRAINING
05/2019 – 05/2019 Corso di perfezionamento in Hospitality Management
Sida Group Management Academy in collaborazione con università San Raffaele, Roma

09/2018 – 01/2019 Master Hotel Management & Digital Tourism 4.0 Ancona, Italia
Sida Group Management Academy

09/2014 – 10/2017 Bachelor Degree in Foreign Languages and Foreign Literatures
Università degli Studi di Milano
Milano, Italia

09/2009 – 06/2014 InternationalOptionSection with double Italian•-GermanHigh SchoolDiploma
Liceo Ginnasio Statale Melchiorre Gioia
Piacenza, Italia

English C2
German C1
Spanish B1

Competenze comunicative
• Excellent communication skills both written and oral.
• Mediation and problem-•solving skills.
• Ability to listen withempathy.
• Effective collaborator and able to contribute to groupprojects.

Competenze organizzative e gestionali
• Highly-•experienced in managing groups of children and young adults, organizing leisure activities
and educational outings.
•
• Experienced in Italian tutoring and lesson planning for foreign guests, as carried out at TUI Magic Life Calabria.
Experienced in knowing how to manage and resolve guest complaints, even in difficult situations. Ability to interact with guests in difficulty and to listen to their complaints, trying to help and assist them in every way.
• Excellent attentiontodetail.
• Proactiveat workingindependently as well as in a team.

Competenze Digitali
• Microsoft Office (Excell, Word, Outlook, Power Point)
• Hotel Software PROTEL
• Hotel Software ERICSOFT
• Hotel Software OPERA