PROFILE
Mandarin, English and native Italian speaker, master in Luxury management, more than 2 years experience in Luxury retail and customer service. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in fashion, high quality accessories and jewellery. Self-motivated, having an eye for details, adaptable, organised and precise, both goal and teamwork oriented.

WORK EXPERIENCE
Chinese speaker sales and back office assistant
Colombo via della Spiga, Milan ( flagship store), June 2019- ongoing
 Provide the best customer service through a selling ceremony
 Make sure the store is always clean and tidy, and replenish stock when needed
 Deal with inventory and cash activities, supply orders, be able to fill in transportation and CITES documents

Chinese speaker sales assistant
Stefano Ricci, Milan ( flagship store), November 2018- June 2019
 Provide the best in store client experience and engage with International (mainly Chinese) customers to develop
and maintain long-term relationships in order to promote Brand loyalty
 Contribute to the development of the brand's image by giving a unique, personalized, bespoke service
 Increase revenue by making boutique products attractive
 Achieve individual and team sales goals

Sales assistant
Gucci, Milan ( flagship store), February 2018- October 2018
 Assist customers in locating and selecting products which best meets their requirements
 Learned how to set and maintain boutique standards
 Meet with clients, make them sales offers and persuade them to make purchase

Sales and CRM assistant
Christian Dior, Milan ( flagship store), May 2017- November 2017
 Maintain an up-to-date knowledge of products so as to be able to provide useful information to customers
 Handle customer inbound/outbound calls as well as forward and reply emails
 Listen to customer complaints and provide solutions to address their issues or challenges

Customer Service
Federal Express Europe, Milan, October 2015-November 2016
 Use of English on a daily basis, customers relation representative
 Shipping monitoring, build and maintain business relationships by providing good assistance
English teacher
Happy Goal Kids’ English, Shanghai, China, March 2015- July 2015
 English teacher to groups aged between 4-15 years old
 English teaching adapted to Chinese culture

Marketing intern
CRCC ASIA, consultancy company ,Shanghai, China, February 2014-April 2014
 Wrote articles in English on company’s magazine I used to work in
 Conducted research on the Internet, and achieved success through effective teamwork

EDUCATION
November 2016 – ongoing
3° International Master, Luxury Management, full time, Business School “Il Sole 24 Ore”, Milan.
October 2012- February 2015
Master’s Degree in Chinese Language and International Management, Cattolica del Sacro Cuore University, Milan
October 2009-December 2012
Bachelor’s Degree in Chinese Language and International Relations, Cattolica del Sacro Cuore University, Milan
September 2004-June 2009
High School Diploma in humanities studies, Giulio Casiraghi high school, Cinisello Balsamo, (MI)

SKILLS
Proficient in Microsoft Office ( Excel, Word, Power Point)
English: excellent
Mandarin: very good

CERTIFICATION AND ACTIVITIES
Tesol, March 2015
Chinese course,,Mandarin House,Shanghai, China, January 2014
Chinese course, BLCU University, Beijing, China, August 2012
English practicing,Chicago, summer time 2016 and 2017
Driving license B