I am a professional in Information Technology and have gained experience in large companies from different industrial sectors in leading complex projects and programs with PMP certification. I have covered Project and Program manager positions in guaranteeing services during the deployment of technical solutions and monitoring compliance with customer expectations. In my current job at FCA I’m covering a Transition and Transformation manager position on a big contract for service management provisioning of IT architectures in EMEA and LATAM production plant. I’ve contributed to the contract exhibits definition and I’m accountable for communication to all relevant stakeholders and to monitor that SLA are properly fulfilled I have a skilled background in innovative IT architecture such as virtualization, business continuity, disaster recovery, data protection, cloud computing, networking, security and data migration, and I manage the evolution and transformation of production architectures as follow business demands or final users needs. I have sought to develop my communication skills over the years, to allow me to manage both stakeholder and risk management, regardless of organizational complexity. Furthermore, in compliance with ITIL certification, I have carried out service management assignments in line with service lifecycle best practices and ISO/IEC 20000 standard specifications. I am professionally grown in P&L organizations with targets of revenue, margin and sales and I have been involved in all phases of the solution’s sales cycle, from developing and building a new opportunity, to qualifying the service and the technological solutions, down to cost estimation, customer proposals, and ROI or TCO validation