• CV

• English

EDUCATION – SKILLS – COMPETENCES
• QlikView: Designer e Business Analyst course
• Salesforce.com: Administrator Essentials (ADM201) e Developer (DEV401)
• MS Office: Advanced level literate of Access, Excel, Visio, Project, Power Point
• Strong understanding of commercial operations and processes
• Intellectual curiosity combined with outstanding analytical skills
• Team player mindset with strong communication skills
• MSSharePoint Services administration/knowledge advising – workflow/application/BI/reporting/SQL query
• “Microsoft Virtual Academy” tutorial on Azure platform (online Microsoft web site)
• Pivotal CRM Administration Fundamentals, reporting and query (London)
• Experienced super user of SAP SD and CRM modules
• VMW Windows Server Virtualization and clustering backup/disaster recovery system
• Extensive knowledge of Microsoft platform (Microsoft Certificate Achievement):
 MS SQL Admin e Transact-SQL query, Exchange Administration, Microsoft System Management Server 2.0,
 Windows Servers Implementing and Administering certification (Active Directory and Network Infrastructure)
• Project Management
• Livelink – Web-based collaboration and document management system
• Post-graduate qualification certificate “.Net-C# programming” (evening class)
• Post-graduate qualification certificate “Java programming course” (evening class)
• Novel NetWare 4.11 Administration (Munich)
• Post-graduate qualification certificate “C advanced programming” (one year evening class)
• Post-graduate qualification certificate “C-UNIX programmer and analyst “ (one year evening class)

Feb 2016 – Current IT Manager & Digital Trasformation Lead, Italchimici S.p.A.
Pharma Startup
Projects: ERP (JDE) migration, CRM & mobile implementation, Office365 & SharePoint, BI (Qlik), Servers, LAN/WAN and security, Unified communications

Feb 2015 – Jan 2016 Senior CRM – Cloud Implementation Consultant (salesforce.com), at Intesa Sanpaolo, Corporate & Investment Banking
Ten Tecnologie & Networking (a saleforce.com partner), Milan
Support clients, through various project assignments, in optimizing commercial operations across Marketing, Sales and Service, enabled by the Salesforce.com platform.
• Preparation and facilitation of business and process design workshops
• Translation of business processes and requirements into technical solutions
• Configuration/Customization on the Salesforce.com platform
• Coordination and execution of Testing activities
• Preparation and delivery of Trainings
• Coordination and execution of Support activities

06/07/01 – 30/12/14 Business Process Analyst (5 years) – IT Specialist (8 years), Syngenta Italia S.p.A, Milan
Global agribusiness corporation

Working in the IS function team to support the Company in the execution of business process management and improvement. Supplementary to this role are the tasks of auditing and analyzing processes for continuous improvement.
• Functional expert in the company’s informative applications and point of contact between the business unit and IS Application Development Specialist
• Analyze procedures, processes and team oriented tasks to reduce redundancy, build efficiency, and ultimately increase productivity of staff.
• Plan and implement local and international projects, specifically aimed at business processes optimization, managing internal resources and/or external consultants
• Resolve technical and/or process issues, providing the right solutions and fine tuning
• Simulate and test process improvements where appropriate
• System administration and HP Service Manager by means of interaction with Headquarters (servers, applications, DBs, security, network).
Tasks:
• CRM/campaigns budgeting management/Marketing automation built with Salesforce.com platform admin and customization. As self-taught on personal SFDC sandbox, I’m having practice with APEX and Force.com
• Optimize process for Sales and Marketing teams and extract business insight from data mining
• Sales order entry web application with SAP-ERP interface import/export data integrity
• Customer Service interaction for master data-order-invoice (Account Payable) data flow
• Salesforce.com services administration/knowledge advising report and process building
• Intranet, Internet web site and MS Sharepoint Services administration/knowledge advising – InfoPath form workflow/application
• Advanced level literate, administration and development of SQL/Access/Excel (robust DB, query, reporting, linking with SAP and BI)
• New technology, Cloud Computing solution and “ Digital Strategy” testing aimed at possible introduction in the company
• Implementation and management of Windows Server Virtualization (vmware) and backup/disaster recovery to guarantee business continuity

• “Complaints Management ” built with MS SharePoint + MS Infopath workflow
• CRM and Campaign management/budgeting reengineering (salesforce.com)
• Order Entry migration from Pivotal to salesforce.com analysis and roll-out
• CRM migration from Pivotal CRM platform to salesforce.com analysis and roll-out
• “Returns Management” built with SAP ERP data+MS SharePoint platform + MS Access
• “Pricing Management” data integrity support, Business Intelligence platform with SAP ERP

Project Manager, Inferentia DNM , Milan
Internet and e-Business Solution Provider
Management of high-technology projects in CRM, knowledge management and website development

IT Manager, The Boston Consulting Group, Milan
Global management-consulting firm
Responsible for management, maintenance and operations of local information systems, interacting with Headquarters and IT organization. Identifying organizational and information management needs, planning and control of system improvement projects, ensuring good quality and operational standards.