Admin Office, Consulate General of Italy. London (October 2017)

Provide support to ensure all required documents and information are available. Manage a high volume of actions in relation to documents, packages,email orders are completed accurately and in a timely manner to ensure they are processed efficiently.Support team activities such as Systems administration etc. as well as flagging any concerns to the relevant manager. Handle any communication.
•    Answer & handle all incoming calls
•    Manage and answer all email enquiries
•    Act as point of contact for customers, colleagues & suppliers
•    Distribute all post and deliveries
•    Bookings appointments and managing many diaries
•    Maintaining filing system
•    General administration

Telesales Executive,CBS Interactive Ltd.London (August 2017-September 2017)

Building relationships with our clients via outbound telephone and email. Generating leads from our existing customer base and progress these onto the account management team.Manage a daily activity agenda and providing regular & accurate forecasts.
•    Experienced in telesales and sales.
•    Ability to generate own leads and generate appointments.
•    Experienced with a proven track record of closing deals and success in a sale
environment.
•    Quality and quantity of calls and to cleanse and verify data for campaigns.
•    Maintaining a customer focused approach at all times.
•    Italian Market 

Market Research, Parthenon-EY,London (June 2017-Julity 2017)

Conducting telephone interviews, to obtain key information from a variety of customers in English, and Italian.Conducting qualitative or quantitative surveys, which may involve field, interview or focus group assessments. working in CATI system on B2B, B2C projects.

•    Contacting existing customer/clients
•    Conducting fact finding questionnaire
•    Confirming details held on the system
•    Updating account information where required
•    Booking an appointment for a company representative to attend a meeting if required

Project Co-ordinator, TNS. London (February 2016 – August2016)

B2B Project coordination financial market in Italy for Accenture.Project set-up, data preparation, quality control, fast & accurate data entry skills. Maintaining & updating project database, appointments & schedules. Understanding of the research processes across various methodologies. Translation of scripts (Italian/English). Working with & providing support to team members & project managers.
•    Measure and report on project performance
•    Designing, establishing and developing reporting standards
•    Monitor project progress
•    Coordinate quality controls to ensure deliverables meet requirements
•    Checking the efficiency of programs and ensuring that execution of the programs is successful and fast
•    Providing effective support to the project manager in implementation of concepts and completing tasks on time to meet strict deadlines
•     Create and maintain comprehensive project documentation, plans and reports
•     Assist and monitor project closures
•    Solid organizational skills, including multitasking and time-management
•    Strong working knowledge of Microsoft Excel

Analyst, Market Research. Perspective London.  (August 2015 – January 2016)

As a Market Research Analyst in the Italian financial market for PwC.I use confident and excellent communication skills to engage in meaningful conversations. Alongside this able to manage data research projects, to find a wide range of suitable contacts. This includes analysing and segmenting data as set out by our clients, researching market competitors and contributing towards the concluding market strategy proposal.Relevant experience in B2B solution sales. Prior involvement in a sales environment and financial services.
Conducted qualitative or quantitative surveys
•    Running market research projects from initial stage to final publication.
•    Carrying out market research (desk research, phone interviews, face-to-face meetings and delivering market research analysis projects.
•     Carrying out quality assessment and validation of reports within agreed projects.
•    Being able to speak to clients and answer queries and provide information as required.

Data Controller.UBS Investment Bank. London (February2015 – May 2015)
•    Conducted a space utilization project in a busy corporate environment.
•    Using a personal digital assistant (PDA)
•    Customer Service

Customer Service Agent Lycamobile Group. London (April 2014 – January 2015)

Working within a busy professional based call centre, focusing on quality of service and extensive data capture, I am responsible for the management of Italian and English Lycamobile customers for a prompt resolution of technical issues, process and despatch customer orders and payments and providing information on company, new offers and marketing initiatives.
•    Answer incoming calls from English and Italian Lycamobile customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction. 
•    To escalate issues to concerned internal departments or customer service manager as and when required 
•    Ensure that all enquiries received by email letter and telephone are responded to fully in a timely, comprehensive and professional manner to report any complaints following the correct company procedures. 
•    Fault resolution and raising tickets to all departments.
•    Ensure quality of data capture from customers.
•    Providing front line support to our clients across phone, email.
•    Answering queries from our international client base on all of our products
•    Resolving trade disputes

Customer Support Agent Enel Group. Bari(Italy) (January 2012 – April 2012)

Working as part of a team in a busy and dynamic inbound contact centre. I started working as a call operator, where I was responsible for managing the customer for any problems; promoted to the back office, management of instalments, bank data entry and administrative changes the customer database, and then as responsible of the management of written complaints from consumer associations and lawyers.
•    Providing front line support to our clients across phone, email
•    Answering queries from our international client base on all of our products.
•    Resolving trade disputes

Broker Deutsche Bank. Bari(Italy) (May 2011 – August 2011)

Responsible for generating new client accounts. Carrying out a risk profile of potential new clients and clarifying their investment objectives.Providing excellent customer service to mostly.
•    Developing brand new relationships with corporate clients that have exposure to international payments and foreign exchange services.
•    Find new clients, by cold calling or via my own book of contacts.  
•    Engage with the clients and giving them information on trading and the financial market.
•    Providing clients with technical support with our front-end platforms and chart packages
•    Proactively conversing with our clients about financial markets and our latest innovations
•    Conducting audit checks and client administration tasks

Financial Junior Assistant Dys Finance. Bari(Italy) (January 2010 – December 2011)

Created an automated process for generating client portfolio analysis reports. Used R and MS Excel to build a model with the capability for client portfolio data to be updated for a real-time profile of performance and exposure. The process made areas of risk easier to identify.
Knowledge of descriptive and inferential statistics; 
Ability to use linear and logistic regression modelling techniques; 
Ability to manage several tasks concurrently.
Knowledge of other multivariate statistical techniques (e.g. segmentation techniques; factor analysis; structural equation modelling);
•    Error estimation methods;
•    Survey data weighting.
•    Equity and Fixed analysis 
•    Investment – analysis 
•    Performance -analysis
•    Providing clients with technical support with our front-end platforms and chart packages
•    Proactively conversing with our clients about financial markets and our latest innovations
•    Conducting audit checks and client administration tasks

Education
University of Greenwich, MS Computational Finance
(2016 – 2017)

Key Skills gained: 
•    Intensive knowledge in developing portfolio, risk, performance, and credit analysis tools for investment management.
•    Intensive knowledge in Equity, Fixed Income, OTC Derivatives.
•    Intensive knowledge in VaR modelling.
•    Intensive knowledge in UK, European, Emerging Market.
•    Implementing quantitative models and integrating them into an investment process
•    Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made. 
•    Advanced problem solving and numeracy skills.
•    Accomplished communication skills, both written and verbal, developed through numerous essays and presentations.
•    Proficiency in all areas of Microsoft Office, including Word, PowerPoint, Excel, VBA (macro, pivot tables) MATLAB, PYTHON and R.

Notable Modules 

Mathematical finance ,Mathematical Approaches to Risk Management, Advanced Finite Difference Methods for Derivatives Pricing, Financial Market, Scientific Software Design and Development, Computational Method, Inverse Problem.

Corporate Finance Essentials (Coursera Online Course)
(Nov.2014 – Jan 2014)
This course explored several key issues related to companies and investors. Enable you to understand key financial issues related to companies, investors and the interaction between them in the capital markets.

University of Lecce (Italy), Economics Market and Innovation.
(2004 – 2009)

Key Skills gained: 
•    A keen international commercial acumen through applying economic theories and case studies to economies across the world.
•    Analytical and conceptual thinking, with a conscientious approach to managing workloads. 

Notable Modules 

Microeconomic & Macroeconomic Principles, International Economics, Econometric Methods & Applications, Time Series, Inferences Statistic, Industrial Economics, Mathematic of Economics, Analysis Mathematic.

High school  ITC Giulio Cesare Bari Italy (2000 – 2004)
Accountant
A-levels:
•    History – A
•    Business Studies – A
•    Mathematics – B
 

SKILLS

Personal IT Skills gained:

•    Programming using MATLAB, 
•    Statistical modelling using R, 
•    Data analysis using Excel (Pivot Table, Macro) 
•    Programming using VBA. 
•    Windows 8.1, Vista System, XP, email and internet.
•    Literacy in MS Office
•    Programming using PYTHON.

Personal Skills gained:

•    Hard working. 
•    Attention to detail.
•    Organizational Skills.
•    Time Management Skills.
•    Analytical Thinking.
•    Active Listening Skills.
•    Team Player.
•    Calm and efficient.
•    Work well under pressure.
•    Italian native.