Educational Background
• Università Cattolica del Sacro Cuore – Milan, Italy October 2017 – February 2021
Degree in Business Language Expert

• Liceo Classico Melchiorre Gioia – Piacenza, Italy September 2011 – June 2016
High School Diploma in Languages and Literature

Work Experience
• Italianway Spa, Milan October 2018 – December 2018
Costumer Service Specialist, Internship
Costumer Service, Customer Support and Check-in.
Providing customer service in a timely manner via several means which include email, face to
face interaction, telephone and live chat. Analyzing complaints from customers and providing
adequate resolutions. Preparing documents and reports for future reference.

• Consorzio Casalasco del Pomodoro, Gariga
Part-time worker
Seasonal and shift work, working inside the tomato factory.

• Old Wild West, Piacenza
Waitress and Bartender
Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering
food and beverages. Making menu recommendations, answering questions and sharing
additional information with restaurant patrons.

Languages
English: Advanced
Italian: Native
Spanish: Advanced
German: Basic Level

Soft & Hard Skills
• Team Work
• Microsoft Office
• Microsoft Excel
• Open-minded
• Versatility
• Interpersonal Skills